OUR STORES

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STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! You will receive exactly the same product that you see in the pictures. We take great pride in delivering what we promise because we know how important it is for you to get exactly what you expect.

Every detail, from the material to the stitching, from the color to the finishing, will be identical to what is shown. We don’t just sell products; we believe in providing an experience of trust and satisfaction. When you unbox your order, you’ll see that it’s the same premium-quality item you fell in love with in the pictures.

We value your trust, and that’s why we ensure 100% accuracy in what we showcase and what we deliver. No surprises—just pure joy when you receive your package!

Where can I view my sales receipt?

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How can I return an item?

We want you to shop with confidence! If you’re not completely satisfied with your purchase, we’re here to make the return process simple and hassle-free.

Return Guidelines:

✔ Return Window: You can return your item within 14 days of receiving it.
✔ Item Condition: The product must be unused, unworn, and in its original packaging with all tags attached.
✔ Return Shipping: The buyer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping service for safe delivery.

How to Initiate a Return:

  1. Contact Us: Email us at info@rapnix.com or fill out the return request form on our website.
  2. Approval & Instructions: Once your return is approved, we’ll provide you with the return address and further instructions.
  3. Processing Your Refund: After we receive and inspect the item, we will process your refund within 1-2 business days to your original payment method.
Will you restock items indicated as “out of stock?”

We do our best to keep our most popular items in stock! If an item is marked as "Out of Stock," it may be restocked soon. However, availability depends on demand and production schedules.

To stay updated:
✔ Sign up for notifications – If available, you can enter your email on the product page to get notified when it's back.
✔ Contact Us – Feel free to email us at info@rapnix.com to check restocking updates.

We appreciate your patience and will do our best to bring back your favorite products as soon as possible!

Where can I ship my order?

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INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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